Service Agreement

1. Scope of the Service

The Management provides access to online multiplayer game servers, account management through the website, ranking and guide content, and the sale of in-game virtual products. The service is provided "as is" and may change over time through content updates, balance changes or the addition and removal of features.

2. Service Continuity and Maintenance

• Servers may be temporarily shut down for scheduled maintenance work. Scheduled maintenance is announced in advance whenever possible.
• The service may be interrupted in cases of hardware failure, attacks, power/internet outages, data center related problems or force majeure.
• The Management does not guarantee uninterrupted and error-free service; however, it makes reasonable efforts to resolve interruptions as quickly as possible.
• For in-game losses occurring during an outage (timed items, event entitlements, etc.), the Management may grant compensation to the extent it deems appropriate; this does not create an obligation.

3. Sale of Virtual Products

In-game currency and products purchased through the website or through contracted payment institutions are digital content.

• Once payment is completed, the relevant balance or product is credited to the user's account. If crediting is delayed, an application must be made through the support channels.
• Purchased virtual products may only be used by the account holder and within the game; they cannot be converted into cash or transferred for real money.
• Campaigns, discounts and bonus balance credits are limited to the announced period.

4. Right of Withdrawal and Refunds

Pursuant to the Regulation on Distance Contracts, intangible goods that are performed instantly in an electronic environment and delivered instantly to the consumer are outside the scope of the right of withdrawal. For this reason, no refund can be made for virtual products that have been credited to an account or have started to be used.

A refund or correction request will be evaluated in the following cases:

• The product was never credited to the account even though the payment was received,
• A duplicate charge was made due to a system error,
• Unauthorized card use is confirmed by the relevant institutions.

Requests must be submitted to the support channels together with the proof of payment within 14 days of the payment date.

5. Payment Security and Chargebacks

Payment transactions are carried out through licensed payment institutions; card details are not stored by the Management. Accounts on which an unjustified chargeback is initiated may be closed to access until the process is concluded; the in-game equivalent of the relevant amount is reclaimed.

6. Services Obtained from Third Parties

Purchases made on platforms outside the game, account or item trading between individuals, and payments made through unauthorized resellers are outside the scope of this agreement. The Management is not responsible for any damages arising in these ways.

7. Limitation of Liability

The Management cannot be held responsible for indirect damages, loss of profit, loss of data or the acts of third parties arising from the use of the service. In any case, the Management's liability is limited to the total of the payments made by the user within the last 12 months.

8. Termination of the Service

The Management reserves the right to cease operating the game servers. In such a case, the shutdown date is announced a reasonable time in advance; the sale of virtual products is halted after the date of the announcement.